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Terms and Conditions

Read our terms and conditions

*Where this T&C refers to GIG we mean General International Group stands for all its subsidiaries; General International Technical Co. LLC, General International Co. LLC (Genint), General International Establishment (Gentest), General International Contracting Establishment, Gentest branch – Al Ain, Gentest branch – Sharjah, and where this Policy refers to “you” and “your” we mean the user of the Website.

GENERAL INTERNATIONAL TECHNICAL CO L.L.C maintains the generalintlgroup.com Website. The following are the terms of use that govern the use of the Site ("Terms of Use"). By using the Site you expressly agree to be bound by these Terms of Use and the generalintlgroup.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. GENERAL INTERNATIONAL TECHNICAL CO L.L.C reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site.

GENERAL INTERNATIONAL TECHNICAL CO L.L.C may change, suspend, or discontinue any aspect of the Site at any time. GIG may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the website or any of its contents (including software) in whole or in part.

1. SITE OPERATION: United Arab Emirates is our Country of Domicile.GENERAL INTERNATIONAL TECHNICAL CO L.L.C controls this website. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

2. APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in the U.A.E.

3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency you selected will be the same price and currency charged to the Card and printed on the Transaction Receipt.

4. PURCHASES. GENERAL INTERNATIONAL TECHNICAL CO L.L.C accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review the respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing and signed by an authorized officer of GIG. All refunds will be made to the original mode of payment.

5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. GENERAL INTERNATIONAL TECHNICAL CO L.L.C will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC-targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.

6. PERMITTED USE. You agree that you are only authorized to visit, view and retain a copy of pages of this Site for your own personal use and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by GENERAL INTERNATIONAL TECHNICAL CO L.L.C to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by GENERAL INTERNATIONAL TECHNICAL CO L.L.C to do so. The content and software on this Site are the property of this website. The cardholder must retain a copy of transaction records and Merchant policies and rules.

7. YOUR ACCOUNT. If you use generalintlgroup.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

8. ORDER CANCELATION POLICY :

With our specific timeframe after placing an order during which you can cancel it without any penalties. This window is typically a few hours or up to 48 hours, but it can vary. It's important to cancel your order within this window if you wish to do so which is within 48 working hrs.

9. REFUND POLICY:

Cancellation window or receive the product, but still wish to return it, you can usually do so cancel the order within 48 hrs but no refund once the order is confirmed. Refunds will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.

10. PAYMENT CONFIRMATION

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment and if the client registered with the mobile number the confirmation will be sent across to the same.

11. MINORS.

generalintlgroup.com does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the generalintlgroup.com website or services, and generalintlgroup.com requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected and does not knowingly distribute personal information regarding minors under the age of 18.

NO COMMERCIAL USE. This website may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain GENERAL INTERNATIONAL TECHNICAL CO L.L.C’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication.

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third-party sites throughout the World Wide Web. We have no control over these sites or the content within them. GENERAL INTERNATIONAL TECHNICAL CO L.L.C does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. We do not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against GENERAL INTERNATIONAL TECHNICAL CO L.L.C for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@generalintlgroup.com

COPYRIGHT POLICY. GENERAL INTERNATIONAL TECHNICAL CO L.L.C may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe third parties' copyrights or other rights.

INTELLECTUAL PROPERTY. Although GENERAL INTERNATIONAL TECHNICAL CO L.L.C is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through our system. The On-line Materials are our intellectual property protected by international intellectual property laws. The Online Materials may not be copied or redistributed either in whole or in part without prior written consent of General International Group except as expressly and specifically permitted under these Terms of Use.

The Online Materials are and will remain the exclusive property of GENERAL INTERNATIONAL TECHNICAL CO L.L.C All rights, titles and interests in and to the On-line Materials will be and remain vested solely in us. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the Online Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein.

You acknowledge and agree that GENERAL INTERNATIONAL TECHNICAL CO L.L.C will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On-line Materials made by or for you. At GIG’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to GIG or perfect these rights, titles or interests in GIG’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. GIG MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. GIG ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. GIG SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF GIG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF GIG WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in GIG’s sole discretion, and without prior notice, GIG may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if GIG believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of GIG, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to GIG for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. GIG may release user information about you if required by law or subpoena.

INDEMNITY. You agree to indemnify and hold GIG, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.